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Jonathan HeavnerProduct & Systems Designer

Work

Selected work across complex products and systems.

  1. 01Operating model redesignJendayDesigning a connected operating system for custom manufacturing.Decorated Apparel Operations · Independent design and research project · 2025 – presentRead the case studyThe Jenday Home screen for an owner and general manager: four decisions that are hers, six items held by others, one exception at risk, and a list of seven commitments in flight.
  2. 02Federal decision systemsDo Not PayDesigning the Do Not Pay Web Portal as a consistent investigation framework for complex federal payment-integrity data.Federal Payment Integrity · Federal Reserve Bank of Kansas City, for the U.S. Treasury · 2012 – 2014Read the case studyThe matching-results screen for one agency file, reporting 49 matches found, with summary counts above a table of potential matches, each labeled Conclusive, Probable, or Possible, and Filter Results and View Details controls.
  3. 03Operational modernizationCounterWorksModernizing a mature inventory and point-of-sale system without disrupting established customer operations.Enterprise Point of Sale · Auto Wares · 2024 – 2025Read the case studyThe CounterWorks order workspace with six customer tabs across the top, the active order's line items grouped by vehicle, and an order summary panel; prices are masked.
  4. 04Regulated workflow designHudson InsuranceTranslating agricultural insurance operations into a workspace where finding an insured and working on one happen at once.Agricultural Insurance Platform · Hudson Insurance Group · 2025 – 2026Read the case studyThe Hudson underwriting workspace as rebuilt for this portfolio: the insured list beside a selected insured's overview of summary cards, current policies, recent activity, and a coverage chart.
  5. 05Employer program designZappos at WorkTurning a fragile voucher upload into a managed program employers could see and trust.Employer Benefit Programs · Object Partners · 2022 – 2024Read the case studyThe Zappos at Work employer dashboard design comp: vouchers issued, funds remaining, redemption and budget charts, recent activity, and alerts.

Earlier work

Shorter summaries of earlier projects.