Practice Management Platform

Watson Dental

Clinical case work and day-to-day lab operations, connected across one practice management platform.

Client: Watson Dental
Industry: Practice Management
Platform: Web

The Watson Dental dashboard, showing order and revenue metrics, order type breakdown, a live count of orders fulfilled today, and a recent order list with patient photos and case types. — The dashboard: a lab's daily operations at a glance, including orders, revenue, fulfillment progress, and the cases moving through right now.

Overview

Watson Dental is a web-based practice management platform that helps dental labs manage patient records, scheduling, staffing, billing, reporting, and day-to-day clinical operations.

It combines administrative workflows with patient care information into a single connected system.

Challenge

Dental practices need fast access to both operational and clinical information. Administrative staff need scheduling, billing, reporting, and patient management; technicians need clear treatment details, imaging, case history, and current status. The challenge was designing an interface that keeps all of that organized without overwhelming staff in the middle of a busy clinical workflow.

My role and approach

I was the product designer for Watson Dental, working across the platform's dashboards, patient and case management, treatment workflows, reporting, and day-to-day administration. The real work was giving equal weight to two different needs at once: the operational overview a manager scans in seconds, and the detailed clinical record a technician relies on for the length of a case.

A Case Details screen showing patient information, case design options, an interactive upper and lower tooth chart with extractions and implant locations marked, a case checklist, and an intraoral reference photo. — Inside a single case: the tooth chart, the treatment options, and the reference photo a technician works from, together on one screen.

The All Patients list, showing customer ID, patient name, practice, last case, and balance for dozens of patients, with bulk view, edit, and archive actions. — Every patient the lab serves, searchable and sortable by practice, case history, and balance.

The Reports Summary dashboard, showing a sales comparison chart, best-selling case types, monthly sales revenue, cases fulfilled, and customer demographics. — Reporting, built for the business side of the lab: sales trends, case volume, and which products are actually moving.

The Case Management settings screen, listing configurable case types like Full Denture, Partial Denture, Implant/Over Denture, and Nightguards, each with its own sub-categories. — Administration: the case types and sub-categories a lab configures once, then relies on for every case that follows.

Outcome

One platform, unifying clinical workflows and business operations so a practice could manage patient care and administration in the same place.

Designing software for healthcare means designing for confidence as much as function. Every screen in Watson Dental carried information that fed into a patient's care somewhere down the line, whether it was a tooth chart, a case status, or a due date, so clarity mattered more than how interesting any one screen looked.

That's what stayed with me. Enterprise software can hold enormous complexity without feeling overwhelming, as long as hierarchy, workflow, and context are given as much care as the screen itself.

View the Figma design file (opens in a new tab)